How long will my order take?
- The specific delivery times are given on the product pages. But, our products usually get delivered in 2-7 days. Custom orders may take 2-5 more days.
- Due to the pandemic, our courier partners are taking longer than usual to deliver order, please bear with us.
When will I receive further communication after payment?
- We will send you an mail when we begin processing your order once we have manually verified the payment and received the money. 🙂 Please give us up to 24 hours.
How do I track my order?
- You will receive an order tracking link once your package ships.
Do you ship internationally?
- No, not as of now. We’re only in India.
Do you do customised products?
- We do! Head to the custom section or drop us a mail at printedcraft@gmail.com
What if I want my poster to be printed on Canvas Paper or a Gallery Wrap Canvas?
- Just add the Canvas Roll Print/ Gallery Wrap Canvas option to your cart, and pick the size of the poster you are converting, and what you wish to convert it to and the cost will get added. Please note, you cannot convert a framed poster to a Gallery Wrap Canvas, so change it to a basic(no frame) poster if you wish to buy a Gallery Wrap Canvas.
What if I want to buy one of your products with some tweaks, or a different size?
- In that case, you can request a custom product. 🙂
Do you do bulk orders?
- Yes! Bulk orders also receive discounts, get in touch with us through the Get in touch section or send us a mail at printedcraft@gmail.com
I received a misprinted/damaged product. What do I do ?
- Please do not worry. Drop us a mail at printedcraft@gmail.com with images of the damaged product within 7 days of receiving the order. We will check and have the product replaced or refund your money, whatever you prefer.
- Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.
My tracking link shows ‘delivered’ but I have not received the package. What do I do ?
- Please drop us a mail at printedcraft@gmail.com. We shall check with the courier service.
Can I cancel my order ?
- Orders cannot be cancelled once they have started processing and the payment has been made.
- If a cancellation request comes up, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
When do I get my refund for the cancelled/damaged order?
- Typically, refunds are processed between 7- 12 working days.
- We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.