Returns and Refunds How-To

Reasons for returns:

Returns by you:

Product Quality issues:
In the case of issues related to misprinting or damaged or defective items, it must be communicated to PrintedCraft within 8 days upon the delivery of the product. For items lost in shipment, claims must be communicated not later than 8 days after the estimated delivery date.

Broken products received:
In the case of fragile products like Framed posters, all issues have to be raised within 8 days from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received, showing the shipping label and the customer details on it clearly for verification.

Cancellations:

Cancellations by you – In case we receive a cancellation notice and the order has not yet been processed by us, we shall cancel the order immediately and refund the entire amount back. If we have already printed and shipped the product, we will not be able to approve the cancellation request.

Cancellation by PrintedCraft– Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase or government restrictions. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your account.

Courier Returns:

Incorrect Address – If the address provided by you for delivery is found to be incorrect by the courier personnel, and if an address correction is requested, you will be charged Rs. 65 + GST for correcting the address after the shipment has started travelling.

Delivery not claimed – If the product is not delivered due to any reason and it eventually goes unclaimed upon subsequent attempts and is returned back to us, you will be liable for the cost of a re-delivery to yourself.